Policies

EASTERN BOOKSTORE

Eastern Bookstore is an auxiliary operation of Eastern Oregon University.  Employees are State Civil Service and Eastern Students.  The primary mission of the Bookstore is to provide Eastern Students access to the required textbooks, materials and supplies for their classes.

PERSONNEL & PHONE NUMBERS

Bookstore Toll Free 800-667-3270
Fax 541-962-3690
Lynn Paulson, Bookstore Manager 541-962-3915
Patti Girrard-Asst. Manager/Textbooks 541-962-3694
Pat Todd-Copy Service 541-962-3505
Martin Greig, Mail/Web Orders 541-962-1387

Back to top

E-MAIL

books@eou.edu-Note:  If you are using an Internet browser for your email (Hotmail, Yahoo, etc.) this link will not work.  You will need to cut an paste this address into your email.

Back to top

HOURS

Monday through Friday, 8:30 am - 5 pm (Pacific Standard Time).

Back to top

TEXTBOOK INFORMATION

Publishers' prices are subject to change without prior notice.  EOU Bookstore usually has a supply of both New and Used Textbooks available; however in some cases we can provide only new or only used textbooks.  EOU Bookstore reserves the right to substitute either new or used, without prior notification, in order to provide you with a textbook.  Should you not want EOU Bookstore to substitute, you must inform us of your wishes.

Back to top

PAYMENT/ORDERING INFORMATION

Textbooks and materials can be ordered from the Bookstores web site at:   http://eoubookstore.com or via our toll free number 800-667-3270.  Payment methods are check, money order, Visa, Discover or MasterCard.  Please provide the course prefix, course number and course reference number (CRN) for each class you want to order course materials for.

1.        Check or money order:  fill out the order form and mail it with your payment. 

2.        Visa/ Discover/ Master Card:  use the Internet to place an order.  You may also contact us toll free at 800-667-3270 to place an order for shipment.

Financial Aid students may qualify for a "Book Voucher" through the Student Accounts Office at 541-962-3590 or cashier@eou.edu (see note above).

Course Materials will be available for purchase each term beginning:

Fall 2011 September 9
Winter 2012 December 5
Spring 2012 March 2
Summer 2012 May 29

Back to top

DELIVERY METHODS

**Be advised that shipping charges will increase March 1, 2012.

Currently shipping charges are as follows:

Order Amounts:

$1.00 - $15.00 = $9.00

$16.00 - $35.00 = $10.00

$35.00 - $499= $11.00

over $500 = $20.00

We ship using UPS Ground Service to the 48 contiguous states.  For other locations we will be using USPO or UPS express services and customers will be charged shipping cost accordingly.  If expedited orders are requested, you will be charged for the actual costs to ship the materials.

Three day, second day and overnight UPS deliveries are also available.  Please note you will be charged only our shipping cost on expedited deliveries.  Prices reflected on the online order form are worst-case scenario!  You may call for a quote.

Our goal is to ship twenty-four hours after the receipt of your order; however, during peak time (beginning of the term) your order may take 3-4 days to process for shipment.

You may call for a quote at 800-667-3270.  You may place your order online at eoubookstore.com.

Back to top

RETURN POLICY

Effective:  2/27/12  Please review our new return policy.

Please read this policy to gain a full understanding of this revised return policy.

General Return Policy

 ·         Receipt required for all returns and reimbursement.

·         A credit refund will be issued to the account originally charged.

·         All merchandise must be free of damage, in original packaging.

·         We reserve the right to refuse a refund for any merchandise.

·         Duplicate receipts will not be provided.

Effective 02/27/2012

10%

Restocking Fee

Will be charged on ALL TEXTBOOK RETURNS.

EXCEPTIONS:

·         A course is cancelled by the University

·         The textbook required for the course is changed by the instructor or bookstore.

TEXTBOOKS

Textbooks: new/used, may be returned within the first five days of instruction for the quarter in which they are purchased.  A full refund will be issued if returning books for a course that was cancelled, or the instructor or bookstore changes the required book.  All other textbook returns are subject to a 10% restocking fee.  All textbook returns require a receipt and must be in original condition.  Used books are purchased “as is”.  For a dropped course, the books must be returned within 7 days of dropping the course with verification. 

CLOTHING/GIFTS/SUPPLIES/REFERENCE AND GENERAL BOOKS

All items must be returned within 30 days of purchase with merchandise tags OR in original packaging.  Opened merchandise are not refundable.   

SPECIAL ORDERS

Special ordered items may be subject to a 10% deposit fee.   Customers requesting expedited shipping will be charged actual expedited shipping costs.

DVDs

DVDs will no longer be rented but a purchased item only.  Purchased items will not be eligible for return service.

Back to top

BOOK BUY BACK

NEW to our web page (www.eoubookstore.com) is the Textbook Buyback button.  This page must be viewed with most current web browser available!  Our goal is to have buyback books listed two weeks prior to finals week. 

The quote you receive from this page is subject to change and is not a guarantee of the price you will be paid at buyback!

Back to top

Buyback Schedule for 2011-2012 School Year

Buyback Hours: Monday - Friday 9am - 4pm
Summer 2011 July 5-September 2, 2011
Fall 2011 November 28-December 9, 2011
Winter 2012 March 12-23, 2012
Spring 2012 June 4-15, 2012

We will buy back textbooks at fair market value:  if books are needed for future use and there is sufficient demand.  If demand for a textbook has decreased, the buyback price will be reduced.  Textbooks not needed by the Bookstore may possibly be sold to NBC for wholesale price, which NBC establishes.

Reminder!  Textbooks sold as packages that included CD's and/or other books must have those items included for Buyback!

Note to online Students who will be shipping your Textbooks for Buyback:

We strongly recommend that you check the Bookstore's buyback website to make sure your book has an estimated value before sending it to us.  Estimates are not a guarantee of pricing.  We understand that online finals are given on Friday of finals week and due to shipping time, we would like to suggest that online students use the following terms buyback session.  In most cases, this will give them better pricing (buyback is on a first come first serve basis) and allow for shipments to be sent in a timely manner.

No exceptions will be made if a buyback is received after the closing date.  Buybacks received after the closing date WILL BE held for the next end of term buyback (dead and finals week) unless specifically noted by the student to sell during an opening buy (first two days of the term).  Please note that supply and demand dictates pricing fluctuations per term, so estimates received from a prior term are not valid.  Typically, buyback pricing will show on the website one week before the actual buyback opens.  Book buyback is for textbooks only. 

Book buyback is for textbooks only.  However, we will buyback Science 101 Electrical kits.  This item will not be listed on-line as Buyback items! 

Please print your Buyback quote and include it with your shipment!  In addition please provide the Bookstore with your:

1. Student ID number

2. Your phone number

3. Your email address. 

This will enable us to provide you the best possible service!  Your shipment must arrive at the Bookstore before the last day of Buyback as listed above.