Policies

EASTERN BOOKSTORE

Eastern Bookstore is an auxiliary operation of Eastern Oregon University.  Employees are State Civil Service and Eastern Students.  The primary mission of the Bookstore is to provide Eastern Students access to the required textbooks, materials and supplies for their classes.

PERSONNEL & PHONE NUMBERS

Bookstore Toll Free 800-667-3270
Fax 541-962-3690
Lynn Paulson, Bookstore Manager 541-962-3915
Max Moffit, Copy Service 541-962-3505

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E-MAIL

bookstore@eou.edu-Note:  If you are using an Internet browser for your email (Hotmail, Yahoo, etc.) this link will not work.  You will need to cut an paste this address into your email.

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HOURS

Monday through Friday, 8:30 am - 5 pm (Pacific Standard Time).

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TEXTBOOK INFORMATION

Publishers' prices are subject to change without prior notice.  EOU Bookstore usually has a supply of both New and Used Textbooks available; however in some cases we can provide only new or only used textbooks.  EOU Bookstore reserves the right to substitute either new or used, without prior notification, in order to provide you with a textbook.  Should you not want EOU Bookstore to substitute, you must inform us of your wishes.

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PAYMENT/ORDERING INFORMATION

Textbooks and materials can be ordered from the Bookstores web site at:   http://eoubookstore.com or via US mail, or fax 541-962-3690 or calling 800-667-3270.  Payment methods are check, money order, Visa, Discover or MasterCard.  Please provide the course prefix, course number and course reference number (CRN) for each class you want to order course materials for.

1.        Check or money order:  fill out the order form and mail it with your payment. 

2.        Visa/ Discover/ Master Card:  use the Internet to place an order.  You may also contact us toll free at 800-667-3270 to place an order for shipment.

Financial Aid students may qualify for a "Credit Voucher" through the Student Accounts Office at 541-962-3590 or cashier@eou.edu (see note above).

Course Materials will be available for purchase each term beginning:

Winter 2009 December 1
Spring 2009 March 2
Summer 2009 June 1
Fall 2009 September 1

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DELIVERY METHODS

The cost for shipping will be as follows:

Order Amounts:

$1.00 - $15.00 = $8.00

$16.00 - $35.00 = $9.00

$35.00 - $499= $10.00

over $500 = $20.00

We ship using UPS Ground Service to the 48 contiguous states.  For other locations we will be using USPO or UPS express services and customers will be charged shipping cost accordingly.  If expedited orders are requested, you will be charged for the actual costs to ship the materials.

Three day, second day and overnight UPS deliveries are also available.  Please note you will be charged only our shipping cost on expedited deliveries.  Prices reflected on the online order form are worst-case scenario!  You may call for a quote.

Our goal is to ship twenty-four hours after the receipt of your order; however, during peak time (beginning of the term) your order may take 3-4 days to process for shipment.

You may call for a quote at 800-667-3270.  You may place your order online at eoubookstore.com.

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REFUND POLICY

Please read this policy to gain a full understanding of this revised return policy.  Please use the return form 

provided in your order, when sending books or materials back to the bookstore. If you do not have a form, please send materials back with your name, address, school identification number, phone/fax number and a listing of the materials you would like to return.  

Full price refunds will be granted provided:

  1. New Texts and Materials must be free of marks and damage.

  2. Shrink-wrap is NOT opened or CD/Disk package NOT opened.

  3. Send a photocopy of your shipping document with your return.

  4. Use the return form enclosed with your shipment.

  5. Book and materials are returned to the Bookstore before:

            purchased during Spring term                        April 10, 2009*
      

            purchased during Summer term                        July 3, 2009*
         

            purchased during Fall term                       October 10, 2009*
               

            purchased during Winter term                   January 16, 2009*

            *Books returned after date will be subject to a 20% restocking fee.    

   6.    No refund will be given for books returned after the 6th week of classes.
     

    Books returned after the date listed below will be considered for Buy Back:

           purchased for Spring term                                   May 8, 2009                  

           purchased for Summer term                               July 3, 2009                   

           purchased for Fall term                               November 6, 2009                

           purchased for Winter term                           February 13, 2009

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DVDs and VIDEO TAPES

As of Fall term 2006, DVDs and video tapes will no longer be rented but a purchased item only.  Purchased items will not be eligible for return service and students will no longer incur a non-returned rental fee on their account.

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BOOK BUY BACK

NEW to our web page (www.eoubookstore.com) is the Textbook Buyback button.  This page must be viewed with most current web browser available!  Our goal is to have buyback books listed two weeks prior to finals week. 

The quote you receive from this page is subject to change and is not a guarantee of the price you will be paid at buyback!

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Buyback Schedule for 2008-2009 School Year

Buyback Hours: Monday - Friday 9am - 4pm
Winter 2009 March 9-24, 2009
Spring 2009 June 1-16, 2009
Fall 2009 November 30-December 15, 2009

We will buy back textbooks at fair market value:  if books are needed for future use and there is sufficient demand.  If demand for a textbook has decreased, the buyback price will be reduced.  Textbooks not needed by the Bookstore may possibly be sold to NBC for wholesale price, which NBC establishes.

Reminder!  Textbooks sold as packages that included CD's and/or other books must have those items included for Buyback!

Note to DDE Students who will be shipping your Textbooks for Buyback:

We recommend that you check the Bookstore's buyback website to make sure your book has value before sending it to us.  Book buyback is for textbooks only.  However, we will buyback Science 101 Electrical kits.  This item will not be listed on-line as Buyback items! 

Please print your Buyback quote and include it with your shipment!  In addition please provide the Bookstore with your:

1. Student ID number

2. Your phone number

3. Your email address. 

This will enable us to provide you the best possible service!  Your shipment must arrive at the Bookstore before the last day of Buyback as listed above.